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Frequently Asked Questions

Frequently Asked Questions

Please read our FAQ before sending us a message.

How long until I receive my order? This depends on the shipping option chosen at checkout and the country receiving the parcel. All orders are dispatched the same day when received before 2 pm Monday – Friday. Your international order will be forwarded by recognised couriers such as UPS, FEDEX, DHL. England Next Working Day – As long as the order is received before 2pm Monday – Friday you will receive your parcel the following working day. Standard Delivery - As long as the order is received before 2pm Monday – Friday you will receive your parcel within 3-4 working days European Counties Standard International - 4-6 working days. International Express - 2-3 working days. The Rest Of The World Standard International – 7 to 15 working days International Express – 3 to 5 working days

What should I do the moment I receive my package? Check for any sign of transit damage at the time of accepting your parcel, alternately you can refuse to accept your parcel if you see visible package damage. We advise on all cases to contact us as soon as you are alerted to any problem with your delivery. You can contact Instant Whites customer care team, who will assist you further: customercare@instantwhites.co.uk

Can I return an unwanted product? We understand that sometimes you may change your mind about a purchased product. You can return unused items that have been purchased from our website. However you need to contact our customer care team who will advise you of the steps to take. Email: customercare@instantwhites.co.uk

How white will my teeth get? Whether undergoing our professional ProX Dental teeth whitening treatments or whether your using our Instant Whites home teeth whitening systems, the results achievable will differ from person to person. Individual results will depend on how discoloured your teeth are before the treatment or lack of discolouration to begin with. Yellow discolouration and stains caused by general intake of staining beverages, foods and tobaccos respond very well, often better than brown stained teeth and grey shaded teeth may not respond, this includes staining caused by medication or trauma damage to the teeth or tooth. Instant whites have developed whitening systems that can target individual teeth and your aid to colour matching.

What are the Tooth Whitening options? Instant Whites offers several innovative teeth whitening systems to suit all budget and application types, of which fall in to two market sectors: Instant Whites ProX Dental Kits are our dental only whitening kits for in clinic whitening, which use peroxide to breakdown tooth discolouration and are available in several concentrations to suit individual patients. Ask your dentist about Instant Whites ProX dental Kits for further information. Instant Whites Retail Products are our clinically proven home whitening systems used by dentists for a variety of in clinic whitening treatments and now available over the counter in major retail outlets. Developed by our leading team of dentists we have several whitening systems for consumer application and on the go whitening, delivering up to 9 shades whiter teeth and visible results in as little as one application.

Can I use Instant Whites products if I wear braces? We understand how important a white smile can be and the impact it has on personal confidence and wellbeing, however we advise waiting until you have completed all undergoing dental treatment before using any of the Instant Whites whitening systems. Ask your dentist about ProX Dental Kits, a dentist used whitening system for in clinic whitening?

Can I whiten my teeth while pregnant or breastfeeding? Since there isn’t enough data that whitening your teeth during pregnancy poses risks to you or your baby, our dental team and health care providers advise/recommend patients and consumers not to undergo a tooth whitening treatment during pregnancy or as a lactating mother, of which tooth whitening should be deferred during the entire time period. During this period you can limit the consumption of foods and beverages that can stain your teeth, Our golden rule is anything that can stain a white t-shirt can do the same to your teeth. Using a straw to drink beverages that can discolour teeth will help in maintaining a white smile and limit the amount of liquid that will come in contact with the front of your teeth. The ADA (1) suggest that ‘’clinicians may consider recommending that tooth whitening be deferred during pregnancy.’’ Similar to other dental and medical interventions, questions have been raised about the safety of tooth whitening treatments during pregnancy. In the absence of such evidence, clinicians may consider recommending that tooth whitening be deferred during pregnancy. (1)ADA Council on Scientific Affairs September 2009 (revised November 2010)

Can I whiten my teeth if I have white crowns, veneers or restorations? The answer is yes, however NO in-clinic or over the counter whitening system can whiten the actual cosmetic restoration.  Our unique liquid based formulas will help restore good condition cosmetic restorations back to their original colour but NOT beyond.  Liquid Based Whitening Systems: Instant Whites Daily White & Instant Whites 7 Day Whitening System  It is important to discuss with your dentist the options available to you if you have one or more visible white cosmetic restoration which is dramatically whiter than the rest of your teeth. Due to the fact that a cosmetic restoration will not whiten beyond its original colour, when using an over the counter or in-clinic whitening system your natural teeth could whiten beyond the colour of any restoration, and so would be more visible. Don't be disheartened, if our liquid based products don't help enough you can always replace any cosmetic restoration to achieve a white smile, please speak to your dentist about the options available for you.  Instant Whites Teeth Whitening Pen & Instant Whites 7 Day Whitening System CAN assist in the whitening of individual teeth and your aid to colour matching. Can I whiten my teeth if I am under 16 years old? Before safely whitening your teeth, we advise waiting until you are at least 16 years of age, as this gives time for the teeth to fully develop. A Literature Review - The American Academy of Pediatric Dentistry Received March 23, 2005 Revision Accepted August 17, 2005 ‘’Conservative treatment is in order for all children and adolescents. Should a healthy adolescent patient with permanent teeth under age 15 desire bleaching and have unique circumstances that qualify him or her as an appropriate whitening candidate, informed consent from a parent or guardian must be obtained.’’

Can I eat or drink after whitening my teeth? After using any Instant Whites retail products we advise waiting at least 30 minutes before consuming any discolouring foods or beverages. After undergoing any Instant Whites ProX dental whitening treatment, we advise waiting at least 24 hours before consuming any discolouring foods or beverages. Our Golden rule is avoid anything that can stain a white t-shirt.

How long will my whitened teeth last? The effects of whitening are known to last up to 3 years but will vary from person to person, and the lifestyle you live. Reducing on the consumption of food and beverages that can stain teeth will not only keep your teeth whiter but will also contribute towards a good level of oral hygiene. Adding Instant Whites Stain Out Teeth Whitening Pen or Instant Whites single used swabbing systems to your top up and maintenance regime will keep your new smile in tip top condition for longer.

What causes yellow teeth? There are numerous types of tooth discolouration, the most common is caused by staining foods, beverages and lifestyle behaviours, such as smoking. Tooth staining can also be genetic, trauma damage, side effect to medication or long-term intake of fluoride.

How do whitening products remove surface stains? Certain products may remove surface stains by using abrasion or through a chemical reaction. “silica” molecules that polish the enamel found in whitening toothpaste and other oral care whitening products. Electric toothbrushes give a deep clean by using the action of fast moving bristles on the tooth surface to remove the stains.

How do whitening products remove stains below the enamel? Whitening products such as our advanced peroxide free, hydrogen peroxide or carbamide peroxide ProX Dental Kits cause a chemical reaction that breaks down the carbon bonds which create yellow stains. Once these bonds are broken down, they no longer reflect a yellow dominant colour.

Is teeth whitening safe for my teeth? As you would with any product used on your body, be sure to follow the teeth whitening directions carefully. Some whitening products can irritate your gums or cause undue sensitivity if used improperly or too often. Using products made by Instant Whites Dental Team are formulated using the advancements in oral and dental care, by time served dentists and scientists who have introduced, breakthrough safe and effective dental and oral care products for consumer and professional application.

How white will my teeth Get? Whether undergoing our professional ProX Dental teeth whitening treatments or whether your using our Instant Whites home teeth whitening systems, the results achievable will differ from person to person. Our home used teeth whitening kit used by dentist for in clinic whitening is clinically proven to achieve up to 9 shades whiter teeth, from the comfort of your home. Our ProX dental kits administered by dental professional’s delivers superior whitening in one treatment and only available at dental clinics. Individual results will depend on how discoloured your teeth are before the treatment or lack of discolouration to begin with. Yellow discolouration and stains caused by general intake of staining beverages, foods and tobaccos respond very well, often better than brown stained teeth and grey shaded teeth may not respond, this includes staining caused by medication or trauma damage to the teeth or tooth. Instant whites have developed whitening systems that can target individual teeth and your aid to colour matching. Please visit Our Dental or Consumer shop for further information.

How do I choose the right ProX whitening solution? Instant Whites ProX Dental Kits are a professional solution/kit only available at your dental professional's office. A visual consultation with your dental professional will determine and recommend the right ProX Dental Kit and solution that best suits your needs and lifestyle. Please visit Our Dental shop for further information. What is the cost of the Instant Whites ProX procedures? Prices vary depending on your dentist and can start from £299 Please visit Our Dental Page for further information.